At Sana Lake Recovery Center, we treat substance use and mental health disorders as a chronic disease that is unique to each of our members. Our substance use programs have been designed to be member-centered, catering to personalized needs throughout the entire healing process.

Our unique approach to substance use and mental health treatment stems from our dedicated commitment to exceptional care, evidence-based practices, and compassionate staff. The intimate setting provided by Sana Lake cultivates an environment that facilitates meaningful recovery and promotes an overall sense of well-being.

The Role

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.


Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets


Skills

  • Previous experience in a customer support role
  • Track record of over-achieving quota
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school diploma or GED

All candidates who have received a written offer of employment will be required to undergo background check and drug testing.

Sana Lake Recovery, LLC is an Equal Employment Opportunity Employer.